The primary legislative acts governing the rights and responsibilities of buyers and sellers are:
Directive 1999/44/EC of the European Parliament, dated 25 May 1999, addressing certain aspects of the sale of consumer goods and associated guarantees.
Directive 2011/83/EU of the European Parliament, dated 25 October 2011, pertaining to consumer rights. This directive also amends Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council. It further repeals Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
In accordance with the aforementioned directive, a buyer is entitled to a refund only if the product is found to be technically defective and cannot serve its intended purpose.
Grounds for a Refund
You have a 14-day period to assess the quality of our products and request a refund, in line with the aforementioned European Directives.
How to Initiate a Refund Request
To address a refund request, please submit a detailed description of the reasons for the refund to our support team.