Delivery Terms
These Delivery Terms ("Terms") describe the process by which purchased digital products, specifically video courses, are delivered to the customer (the "User" or "you") by Euro-live EU s. r. o. (the "Company", "we", "us", or "our"). By completing a purchase, you agree to the following delivery terms.
1. Delivery Method and Immediate Access
1.1. Instant Access Upon Purchase. Once a purchase of any video course is confirmed and the transaction is successfully completed, we provide instant access to the purchased content through our online platform. Users can immediately view the content or download it as specified in the product description.
1.2. Email Confirmation and Access Link. To facilitate convenient access, an email containing the link to the purchased course will be sent to the email address provided during the checkout process. This email serves as confirmation of purchase and includes details for accessing the course at any time.
1.3. No Physical Delivery. As all of our products are digital in nature, no physical delivery or shipping is required.
2. Email Delivery and Accuracy of Information
2.1. Email Delivery Timing. The email containing the course access link is typically sent within minutes after purchase confirmation. If you do not receive this email, please check your spam or junk folders, or contact our support team for assistance.
2.2. Accuracy of Email Address. It is the User's responsibility to ensure that the email address provided during the purchase process is correct. The Company is not responsible for delays or non-delivery of access information due to errors in the provided email address.
2.3. Access Duration. Access to purchased video courses is granted for a specified period as outlined in the course details. Users may revisit and view the content during this period through the access link provided in their purchase confirmation email or by logging into their account.
3. Support for Delivery Issues
3.1. Technical Support. In the event of any issues accessing the purchased content, please contact our support team. We are available to assist with any technical issues or to re-send access information if necessary.
3.2. Re-Sending Access Details. If the original email containing the course access link is lost, Users may request that the access information be re-sent to the registered email address. Verification may be required to protect the User’s account and purchased content.
4. Non-Transferability of Access
4.1. User-Specific Access. Purchased content is provided solely for the individual User's personal educational use. Sharing access credentials or links with third parties is strictly prohibited and may result in access revocation without refund.
4.2. Account Security. Users are responsible for maintaining the confidentiality of their login credentials and for ensuring that only they have access to their purchased content.
5. Contact Information
For any questions regarding these Delivery Terms or for assistance with accessing your purchased content, please contact us using the details provided on our website.