Privacy Policy

This Privacy Policy ("Policy") describes how Euro-live EU s. r. o. (the "Company", "we", "us", or "our") collects, uses, transfers, and protects personal data provided by users ("User" or "you") on our website and through other interaction channels. By using our services and providing your data, you agree to the terms of this Policy.

1. Collection of Personal Data

1.1. We collect and process Users' personal data to provide, improve, and personalize our services.
1.2. Data we may collect:

  • Contact details: name, email address, phone number, postal address.
  • Registration details: login data, password, and other identification information.
  • Payment information: details required to process transactions, including bank card number, account, or payment system identifiers.
  • Technical data: IP address, device type, browser type, and website interaction information. 1.3. We do not collect or process special categories of personal data (such as health information, racial or ethnic origin, political opinions, etc.).

2. Purposes of Data Use

2.1. Personal data is processed for the following purposes:

  • Service Provision: data processing necessary to grant access to our educational materials and courses.
  • Service Improvement: analyzing User behavior to enhance the quality of services and to adapt website content to Users’ needs.
  • Payment Processing: ensuring secure and convenient online payments.
  • User Communication: providing information on new products, promotions, updates, policy changes, and notifications.
  • Legal Obligations: complying with regulatory requirements, including those related to financial reporting and fraud prevention.

3. Legal Basis for Data Processing

3.1. We process personal data on the following legal grounds:

  • Contract Formation and Fulfillment: data is processed to fulfill obligations to Users.
  • User Consent: in cases where consent is required, for example, for marketing communications.
  • Company's Legitimate Interests: data processing to improve services and ensure service security.

4. Disclosure of Data to Third Parties

4.1. We may transfer your data to third parties in the following cases:

  • Third-Party Services and Providers: for payment processing, data analysis, technical support, and maintenance.
  • Legal Requirements: data is transferred when legally required by government authorities. 4.2. We commit not to sell or share personal data with third parties for their commercial use without your consent.

5. Data Retention

5.1. We store Users' personal data for the duration necessary to fulfill the purposes stated in this Policy or within the time limits required by law.
5.2. User data may be retained while they continue using our services, as well as after the end of usage if needed to fulfill our obligations or comply with legal requirements.
5.3. Once the storage period has expired, data will be deleted or anonymized to prevent identification.

6. Data Security

6.1. We take reasonable measures to protect Users' personal data from unauthorized access, loss, alteration, or disclosure.
6.2. Our technical and organizational security measures include encryption, multi-factor authentication, and regular system updates.
6.3. Users are responsible for maintaining the confidentiality of their login and password information. The Company is not liable for unauthorized access resulting from the User's own negligence.

7. User Rights

7.1. Users have the following rights regarding their personal data:

  • Right of Access: Users may request access to their data and obtain information about its processing.
  • Right to Rectification: Users have the right to request correction of inaccurate data.
  • Right to Erasure ("Right to be Forgotten"): Users may request data deletion if there are no legal grounds for further retention.
  • Right to Restriction of Processing: Users may request the restriction of their data processing.
  • Right to Data Portability: if data is processed with User consent or under contract, Users can request the transfer of their data to another operator.
  • Right to Withdraw Consent: Users have the right to withdraw their consent for data processing at any time.

7.2. To exercise these rights, Users may send a request to the support email address provided on the website. We commit to responding to such requests within a reasonable time and in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

8.1. We use cookies and similar technologies to collect information about how Users interact with our website.
8.2. Cookies help improve website performance, tailor content to User preferences, and ensure security.
8.3. Users may change their browser settings to disable cookies; however, this may limit access to some website features.

9. Privacy Policy Updates

9.1. We reserve the right to amend this Policy at any time. Changes take effect once posted on our website.
9.2. We recommend reviewing the Privacy Policy regularly to stay informed about data protection practices.

10. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the contact details provided on our website.